• What are your business hours?

    We operate within normal weekly business hours from 9:00 am to 5:00 PM. You can easily reach our office via phone, email, and text. 

  • Do you have contact with my client?

    That is totally optional! We do find that having direct communication with the client does significantly streamline the process, so please keep that in mind. Also, we do keep you informed of any communication and will gladly copy you on all emails with your client. 

  • Are my files secure and confidential?

    Yes! We do not share your information with anyone and we have strict guidelines to keep your information and your client's information safe. 

  • What do I do if I lose the file?

    We securely store your files on a backup drive, so in the event of a file loss, please reach out for a backup copy.  We keep these files for up to 5 years. 

  • Can you help with a transaction I've already initiated?

    Yes! Of course! We'd love to help you out and take over the transaction. 

  • How will you keep me updated?

    We keep in contact with all parties every step of the way, unless otherwise specified.

  • Do I still have to pay if the transaction is cancelled?

    In the event that I perform services for any real estate transaction that does not proceed to closing for any reason, you will not need to pay for the full service. There will, however, be a cancellation fee: $50 if the cancellation is pre-inspection; $100 if the cancellation is post-inspection.

  • Why do I need a transaction coordinator?

    We understand the challenging parts of real estate! You didn't sign up to become a paper pusher! On average it takes 19 hours of your time for just one transaction. Wouldn't you like to use that time to generate more listings and sales or spend more time with your family?  Give your clients that concierge experience by letting us take care of your paperwork needs so you can do more of what you love! 

  • What if we are not geographically close?

    No worries at all! We do all of our work online so we are able to serve you in the easiest, most efficient way possible! 

  • What do agents have to do as part of this service?

    For us to begin working on your files, we'll need the following items:

    • Executed contract and disclosures
    • List of all documents needed for compliance (unless this has already been established)
    • Is the agent representing the buyer or seller?
    • Client name, phone, and email
    • Lender name, phone, and email
    • Title and Escrow contact name, phone, and email
    • Your business name
    • Preferred methods of contact
    • Command logins
    • All of this and more will be included within a Google form sent to you.

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